Please contact us at 989-245-8971 for a Return Authorization Number and shipping instructions or e-mail us at info@smallspacesappliances.com, providing a phone number at which you can be easily reached.  Please send your package by a prepaid, insured traceable method to the address that we provide you with.

 

D.O.A

(Dead upon arrival-not used)

 

          SmallSpacesAppliances.com must be notified within 72 hours of delivery. All DOA’s are replaced to the consignee at no additional charge (*).  SmallSpacesAppliances.com will assign a Return Authorization number then issue a Call Tag/Pick Up for the pick up of the product and have it returned to the “Supplier”.  The unit must be returned in its original packaging including accessories & manuals. The total original invoice will be credited including freight upon the return of the merchandise. The unit will be tested upon its return. If the unit is found after the return not to be a D.O.A the web customer will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.  The consignee must contact an authorized service center after 72 hours. The unit will be treated a Defective instead of a D.O.A.

 

* Except Avanti products – customer must contact Avanti for service.  If the unit is deemed defective or un-repairable by an authorized service center, please follow Defective Credit procedure.

 

Defective Credit

(Once unit has been used)

 

          All defective units must be deemed defective and not repairable by an authorized service center. Copies of service centers work order must be

e-mailed info@smallspacesappliances.com or faxed to us at 989-393-5940 showing unit is non-repairable. If there is not a service center available or the unit is deemed non-repairable SmallSpacesAppliances.com will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned to  at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise. The unit will be tested upon its return . If the unit is found after the return not to be a defective the customer will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

 

Damaged

Return for Credit and Replace

(New unit found damaged)

 

All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while the consignee inspects the product. If upon receipt of the package they see visible damage, or suspect concealed damage, they must carefully unpack and inspect the product before signing the bill of lading. If they determine the product is damaged, the shipment should be rejected. If the consignee finds the item to be in satisfactory condition, they should accept the item and make note of the visible damage on the bill of lading. If the consignee receives a unit and finds the damage after the driver has left then SmallSpacesAppliances.com must be notified within 72 hours of receipt of the unit to qualify for a replacement unit. Any report after the 72 hours will not be honored. Once SmallSpacesAppliances.com  has been made aware of the damage, the carrier will be notified. Shipments that have been accepted, but have concealed damage will take longer.  A detailed description of the damage is needed to file a claim with the carrier. In some cases (usually based on value) the carrier may request to inspect the unit. The original packaging must be kept for this inspection. If the original packaging is not available the claim is instantly denied by the carrier and SmallSpacesAppliances.com will deny the claim also.  SmallSpacesAppliances.com will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise.

 

 

Refused Shipment at time of Delivery

(Customer changes his/her mind at time of delivery no damage)

 

          The consignee may change their mind at the time of delivery. SmallSpacesAppliances.com will charge a restocking fee plus all incurred freight charges on refused shipments to the web store (see Buyers Remorse). These charges may include, but are not limited to, delivery and return transit costs and storage.

 

Buyer Remorse

(Customer changes his/her mind)

 

Special Order products (*) do not qualify for buyer’s remorse returns. This includes all Major Appliances (Frigidaire, Maytag, etc.) and non stock

items (*).

 

          * Please refer to the “Special Order Item” column on the data file.

 

For stocked items, the consignee may change their mind on a product purchased within 7 days from the time of receipt.  A buyer remorse RA request must be e-mailed to info@smallspacesappliances.com. will charge a restocking fee on all returned units. The unit must be returned in its original packaging with accessories. The product must be new and not used and unopened. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. Once the unit is ready for pick up, we will assign a Return Authorization number. Customer is responsible for all freight charges on returned unit. The total original invoice will be credited excluding freight and the restocking fee upon the return of the merchandise.  If   SmallSpacesAppliances.com is requested to pick up the unit all freight charges will be deducted from the Credit Memo.

 

The new buyers Remorse/Refused Shipment restocking fee is as follows.

 

          A.  Under $500.00 = 20% restocking fee

B. $501.00 to $1000.00 = 30% restocking fee

C.   $1001.00 and over = 40% restocking fee

 

 

Damage Allowance

         

When a consignee is willing to accept an allowance in lieu of a return and replace,  We will offer up to a 10% to keep as an allowance. In extreme circumstances, please contact info@smallspacesappliances.com for a larger allowance.

 

In all cases, except Damage Allowance, the following guidelines will apply or Credit will be denied.

 

          A Return Authorization number must be assigned.

          All units must be in original carton with all accessories included

The product must be in the condition stated on the Return Authorization i.e. D.O.A must be defective etc….

 

This Return Policy on Damage or Damage Allowance only applies to SmallSpacesAppliances.com  contracted carriers. If you use your own Carrier or UPS/FedEx account number the sole responsibility of damaged product is yours.

 

 

Contact E-mail

         

In order to expedite the reporting of DOA/damaged/defective merchandise, please follow the procedures listed below:

 

·        ALL REQUESTS for RA’s must be e-mailed to:

info@smallspacesappliances.com

 

·        All requests for returns must have the following information prior to approval:

- Customer Name & Phone Number

- Purchase Date

- Purchase Order Number

- Brand & Model # of the unit

- Serial # of the unit

- A complete detailed description of why you are requesting a return.  If the unit has damage, the damage and location of the damage must be detailed.

- If the unit is defective, please include all pertinent information.  For example, “DOA” or “Not Cooling” and if there is a service company involved.

 

 

 

Pick Up Procedure for Damaged/Defective Merchandise

 

UPS / FedEx

 

RA# will be issued and a call tag requested.  At this time, the following information will be e-mailed to you.  (See example below)

 

Tracking Number:                                   1Z4971132694816505                         CALL TAG TRACKING INFO

Package Type:                                         Your Packaging

Actual Weight:                                        56.0 lbs.

Billable Weight:                                       56.0 lbs.

Merchandise Description:                       AFS60FX

Declared Value Amount:                     137.00 USD

Reference #1:                                          914040  879986                                   RA#  (1^st 6 DIGITS) INVOICE #

Reference #2:                                          SMITH                                                YOUR CUSTOMER’S NAME

 

 

CALL TAGS are requested for “3 ATTEMPTS” – UPS/FEDEX will attempt to pick up damaged/defective unit 3 TIMES.  If package is not available, the call tag is cancelled.  SmallSpacesAppliances.com does not issue a 2^nd call tag unless requested and there will be a $10 charge for the 2^nd call tag.

 

 

AIT/SEKO

 

1.     RA# will be issued and a request for pick up will be sent to the appropriate trucking company.  The RA# and Pick up Tracking # will be emailed to you.

 

2.     The trucking company will call the customer and set up an appointment for pick up.

 

3.     If a “pick up of defective” and “delivery of replacement” are requested for the same time, every effort will be made to convey this request to the trucking company.

 

4.     Damaged/Defective merchandise must be returned to Supplier in the original box.  If the original box is not available, a repackaging fee of will be assessed.

 

 

Please let your customers know that all truck shipments via AIT / SEKO will have Shockwatch labels on the box.  These labels will turn RED when the box has been dropped so the consumer is alerted to inspect the unit.  Along with this label, we also place a sticker on the packing slip letting the customer know that a Shockwatch label has been placed on their package.

 

 

 

 

All truck shipments also have an orange sticker (see below) on the packing slip cover that informs the customer what to do in case of damage.

 

 

 

 

                                                                                      Revised March 2008