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SmallSpacesAppliances Return Policy
SmallSpacesAppliances.com has "Supplier Specific Return Policies" for some of our suppliers. Please make sure you agree with the return policy when you check the "I have read and agree to Shipping, Return, and Privacy policies" click box in step 2 of the Check Out process.
There is a standard 15% restocking charge on all products not specifically provided by the "Supplier Specific Return Policies", below. A return authorization number must be obtained by calling or e-mailing SmallSpacesAppliances.com at 989-245-8971 or info@smallspacesappliances.com . providing a phone number at which you can be easily reached. Out-bound and in-bound freight charges will be deducted from the refund. Please send your package by a prepaid, insured, traceable method to the address that we provide you with. The insurance should be at at least at the retail value of the product in the event that it be damaged in the return process. The customer is responsible for making the insurance claim with the shipper if damage occurs. SmallSpacesAppliances.com will co-operate with the shippers in assisting them in inspecting the product in the claim process. A refund will be sent to the customer via corporate check within two weeks.
The suppliers with "Supplier Specific Return Policies" are:
Section A: Amana, Avanti, Danby and Sharp Products
At SmallSpacesAppliances.com our number one goal is your satisfaction. We want you to be satisfied with the purchase experience, our secure transactional system, our service and most importantly the performance of our products.
To that end we have developed return policies that assure you that you will get the value you desire from our products. SmallSpacesAppliances.com provides a "no questions asked" money back 30-day guarantee on Amerisoft-Water Mobile Water Conditioning equipment. In the unlikely event that you feel dissatisfied with any of these products simply contact us at 989-245-8971 or e-mail us at info@smallspacesappliances.com providing a phone number, where you can be easily reached and we will provide you with a Return Authorization Number and shipping instructions. Please send your package by a prepaid, insured, traceable method to the address that we provide you with.
All of our other products, such as our Tappan Microwave Ovens, have the manufacturer's warranty. In the event you are dissatisfied, call us at 989-245-8971 to discuss the problem over the phone. We have learned that in many cases, problems can be addressed with information provided to you from ourselves or the manufacturer's support organization. In the event that this does not solve your problem, refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. No refunds will be made on products after 60 days from the date of delivery.
Please contact us at 989-245-8971 for a Return Authorization Number and shipping instructions or e-mail us at info@smallspacesappliances.com, providing a phone number at which you can be easily reached. Please send your package by a prepaid, insured traceable method to the address that we provide you with.
Internet Returns, Replacement and Damage Policy
D.O.A
(Dead upon arrival-not used)
SmallSpacesAppliances.com must be notified within 72 hours of delivery. All DOA’s are replaced to the consignee at no additional charge (*). SmallSpacesAppliances.com will assign a Return Authorization number then issue a Call Tag/Pick Up for the pick up of the product and have it returned to the “Supplier”. The unit must be returned in its original packaging including accessories & manuals. The total original invoice will be credited including freight upon the return of the merchandise. The unit will be tested upon its return. If the unit is found after the return not to be a D.O.A the web customer will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. The consignee must contact an authorized service center after 72 hours. The unit will be treated a Defective instead of a D.O.A.
* Except Avanti products – customer must contact Avanti for service. If the unit is deemed defective or un-repairable by an authorized service center, please follow Defective Credit procedure.
Defective Credit
(Once unit has been used)
All defective units must be deemed defective and not repairable by an authorized service center. Copies of service centers work order must be
e-mailed info@smallspacesappliances.com or faxed to us at 989-393-5940 showing unit is non-repairable. If there is not a service center available or the unit is deemed non-repairable SmallSpacesAppliances.com will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned to at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise. The unit will be tested upon its return . If the unit is found after the return not to be a defective the customer will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.
Internet Returns, Replacement and Damage Policy
Damaged
Return for Credit and Replace
(New unit found damaged)
All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while the consignee inspects the product. If upon receipt of the package they see visible damage, or suspect concealed damage, they must carefully unpack and inspect the product before signing the bill of lading. If they determine the product is damaged, the shipment should be rejected. If the consignee finds the item to be in satisfactory condition, they should accept the item and make note of the visible damage on the bill of lading. If the consignee receives a unit and finds the damage after the driver has left then SmallSpacesAppliances.com must be notified within 72 hours of receipt of the unit to qualify for a replacement unit. Any report after the 72 hours will not be honored. Once SmallSpacesAppliances.com has been made aware of the damage, the carrier will be notified. Shipments that have been accepted, but have concealed damage will take longer. A detailed description of the damage is needed to file a claim with the carrier. In some cases (usually based on value) the carrier may request to inspect the unit. The original packaging must be kept for this inspection. If the original packaging is not available the claim is instantly denied by the carrier and SmallSpacesAppliances.com will deny the claim also. SmallSpacesAppliances.com will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise.
Refused Shipment at time of Delivery
(Customer changes his/her mind at time of delivery no damage)
The consignee may change their mind at the time of delivery. SmallSpacesAppliances.com will charge a restocking fee plus all incurred freight charges on refused shipments to the web store (see Buyers Remorse). These charges may include, but are not limited to, delivery and return transit costs and storage.
Internet Returns, Replacement and Damage Policy
Buyer Remorse
(Customer changes his/her mind)
Special Order products (*) do not qualify for buyer’s remorse returns. This includes all Major Appliances (Frigidaire, Maytag, etc.) and non stock
items (*).
* Please refer to the “Special Order Item” column on the data file.
For stocked items, the consignee may change their mind on a product purchased within 7 days from the time of receipt. A buyer remorse RA request must be e-mailed to info@smallspacesappliances.com. will charge a restocking fee on all returned units. The unit must be returned in its original packaging with accessories. The product must be new and not used and unopened. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. Once the unit is ready for pick up, we will assign a Return Authorization number. Customer is responsible for all freight charges on returned unit. The total original invoice will be credited excluding freight and the restocking fee upon the return of the merchandise. If SmallSpacesAppliances.com is requested to pick up the unit all freight charges will be deducted from the Credit Memo.
The new buyers Remorse/Refused Shipment restocking fee is as follows.
A. Under $500.00 = 20% restocking fee
B. $501.00 to $1000.00 = 30% restocking fee
C. $1001.00 and over = 40% restocking fee
Internet Returns, Replacement and Damage Policy
Damage Allowance
When a consignee is willing to accept an allowance in lieu of a return and replace, We will offer up to a 10% to keep as an allowance. In extreme circumstances, please contact info@smallspacesappliances.com for a larger allowance.
In all cases, except Damage Allowance, the following guidelines will apply or Credit will be denied.
A Return Authorization number must be assigned.
All units must be in original carton with all accessories included
The product must be in the condition stated on the Return Authorization i.e. D.O.A must be defective etc….
This Return Policy on Damage or Damage Allowance only applies to SmallSpacesAppliances.com contracted carriers. If you use your own Carrier or UPS/FedEx account number the sole responsibility of damaged product is yours.
Internet Returns, Replacement and Damage Policy
Contact E-mail
In order to expedite the reporting of DOA/damaged/defective merchandise, please follow the procedures listed below:
· ALL REQUESTS for RA’s must be e-mailed to:
info@smallspacesappliances.com
· All requests for returns must have the following information prior to approval:
- Customer Name & Phone Number
- Purchase Date
- Purchase Order Number
- Brand & Model # of the unit
- Serial # of the unit
- A complete detailed description of why you are requesting a return. If the unit has damage, the damage and location of the damage must be detailed.
- If the unit is defective, please include all pertinent information. For example, “DOA” or “Not Cooling” and if there is a service company involved.
Internet Returns, Replacement and Damage Policy
Pick Up Procedure for Damaged/Defective Merchandise
UPS / FedEx
RA# will be issued and a call tag requested. At this time, the following information will be e-mailed to you. (See example below)
Tracking Number: 1Z4971132694816505 CALL TAG TRACKING INFO
Package Type: Your Packaging
Actual Weight: 56.0 lbs.
Billable Weight: 56.0 lbs.
Merchandise Description: AFS60FX
Declared Value Amount: 137.00 USD
Reference #1: 914040 879986 RA# (1st 6 DIGITS) INVOICE #
Reference #2: SMITH YOUR CUSTOMER’S NAME
CALL TAGS are requested for “3 ATTEMPTS” – UPS/FEDEX will attempt to pick up damaged/defective unit 3 TIMES. If package is not available, the call tag is cancelled. SmallSpacesAppliances.com does not issue a 2nd call tag unless requested and there will be a $10 charge for the 2nd call tag.
Internet Returns, Replacement and Damage Policy
AIT/SEKO
1. RA# will be issued and a request for pick up will be sent to the appropriate trucking company. The RA# and Pick up Tracking # will be emailed to you.
2. The trucking company will call the customer and set up an appointment for pick up.
3. If a “pick up of defective” and “delivery of replacement” are requested for the same time, every effort will be made to convey this request to the trucking company.
4. Damaged/Defective merchandise must be returned to Supplier in the original box. If the original box is not available, a repackaging fee of will be assessed.
Internet Returns, Replacement and Damage Policy
Please let your customers know that all truck shipments via AIT / SEKO will have Shockwatch labels on the box. These labels will turn RED when the box has been dropped so the consumer is alerted to inspect the unit. Along with this label, we also place a sticker on the packing slip letting the customer know that a Shockwatch label has been placed on their package.
All truck shipments also have an orange sticker (see below) on the packing slip cover that informs the customer what to do in case of damage.
PLEASE OPEN
IMMEDIATELY
INSPECT PACKAGE FOR DAMAGES
ALL DAMAGES MUST BE REPORTED
TO YOUR
WEB STORE WITHIN 48 HOURS
TO QUALIFY FOR DAMAGE RETURN
DO NOT DISCARD BOX OR PACKAGING
Revised March 2008
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